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Terms & Conditions

Check-In & Registration

Kindly check in at the reception desk before each class. Online registration and details must be submitted before your first session.On your first visit, you must complete a registration and waiver form. Please declare any existing injuries or health conditions and inform your instructor before the class begins so modifications can be made if required.

Door Policy

Please arrive 5 minutes before the class starting and 10 minutes if it is your very first class . If you are more than five minutes late, you will not be allowed to join the class.

​Payment

All classes must be paid for in advance. Packages can be purchased online or directly at the studio. We accept cash and card payments.

Booking

Please reserve your spot via the GloFox app or on our website, as pre-registration is required to attend all classes.

Cancellation

To avoid losing a class from your package, cancellations must be made at least 6 hours before group classes and 12 hours before for morning classes and private sessions.

We understand unforeseen situations can arise, but to remain fair to all clients, we appreciate your understanding, as this policy helps us maintain a smooth and efficient studio experience.

Refunds, Expiration,

& Transfers

Packages are valid for a limited period; please review the expiry details before purchasing. Refunds or extensions are considered only for medical reasons at Flex Lounge's discretion and will require a doctor’s certificate to review. Packages are non-transferable and cannot be refunded or credited toward future purchases.

Pregnancy

Please let us know if you're pregnant before attending class. Some of our classes can be suitable for pregnancy, we will advise.

Mobile Phones

Please switch your phone to silent mode for studio’s and everyone’s positive experience during the class. 

Personal Belongings

Leave your shoes and personal stuff in the designated area. Note that we are  not responsible for lost or stolen and damaged belongings 

Attire

Dress in comfy workout clothes and don't forget grip socks for your own safety reason. You will not be permitted to enter class without grip socks . You may purchase grip socks at the studio if you do not have your own, please inform reception upon arrival.

Studio Etiquettes

Be quiet when you enter the studio before class as there may be a session running.

 

Please wipe down the equipment at the end of the session using the cleaning items provided.

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